Privacy Policy
Last updated: April 15, 2026
1. Introduction
El Condor Group d.o.o. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our contact form or email
- Subscribe to our newsletter or communications
- Request information about our services
- Use our chatbot or customer support services
This information may include: name, email address, phone number, company name, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send you marketing and promotional communications (with your consent)
- Improve our website and services
- Analyze usage patterns and optimize user experience
- Comply with legal obligations
- Prevent fraud and enhance security
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and conducting our business
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- With your consent or at your direction
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access your personal information
- The right to rectify inaccurate information
- The right to erase your personal information
- The right to restrict processing of your information
- The right to data portability
- The right to object to processing
- The right to withdraw consent
8. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
El Condor Group d.o.o.
Kemala Kapetanovića BB
71000 Sarajevo, Bosnia and Herzegovina
Email: armin@bihmarketing.com
Privacy Questions
Get answers to common questions about our services
We collect information you voluntarily provide such as name, email, phone number, and company details when you contact us or use our services. We also automatically collect technical information like IP address, browser type, and device information when you visit our website.
We use your information to respond to inquiries, provide services, send marketing communications (with consent), improve our website, analyze usage, comply with legal obligations, and ensure security. We never sell your personal information to third parties.
Yes, we use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and remember preferences. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
We implement industry-standard security measures to protect your information. However, no method of online transmission is 100% secure. We continuously update our security practices to protect your data from unauthorized access or disclosure.
Yes! You have the right to request access, correction, or deletion of your personal information. Contact us at armin@bihmarketing.com, and we'll process your request in accordance with applicable data protection laws.
We comply with GDPR requirements for EU residents. This includes obtaining consent for data processing, providing clear privacy information, and honoring data subject rights such as access, rectification, and erasure.